THE CHALLENGE
Being Singapore's top peer-to-business lending platform and with a growing user base, Validus recognized the need to automate their operating system to increase efficiency and productivity.
We implemented digital transformation to bring about operational changes by modifying their existing business process and customer experience to meet the growing market requirements.
OUR APPROACH
Business
Analysis
A systematic examination and evaluation of business needs and determining solutions for business problems that deliver value.
Requirement
Analysis
Gathering requirements from different stakeholders to analyze, document, validate and manage software prerequisites.
Sprint
Planning
Sprints are created and mapped to define the work and effort necessary to meet the sprint commitment as per the priority.
THE SOLUTION
FUND MANAGEMENT
The operations team at Validus, when accidentally clicked more than once on the funds button to update the fund amount to the current status, resulted in more deduction for the investor than the actual amount.
We wrote a unique code which did not allow the deduction on multi clicks and also placed a pop-up screen that warned about the same. To double-check on the fund status, we set a system that generated an automated balance sheet report on a daily basis which helped understand their funds' account.
AUTO DEBIT
We integrated an auto-debit loan option on their platform, which allowed an automatic debit to loans for investors after matching the interests, depending on the investment limit set by the investor.
This increased investment participation rate. And generated, managed and stored the invoices eliminating the need for manual management.
COMPLIANCE PROCESS
The document submission field did not restrict uploading duplicate documents. This made the file size large, causing wastage of storage space. Users found it difficult to login due to heavy and unnecessary loading of account.
To solve this issue, we changed the storage address from salesforce to Amazon S3, as it stores data in the cloud, which is highly scalable, fast, and archives data at a high-speed.
GLANCE AT THE RESULT
We were amazed by doodleblue’s “let’s try another approach” attitude, which has helped us with every hurdle of our complex project. They always have an alternate solution to issues and never dying spirit.
- Sauvik D
-Founding Team, Validus
15%
increased efficiency
17%
increase in production
10%
increase in customer satisfaction
7%
investments increased
